HastVault Help Desk & Technical Support

Common Troubleshooting Guides

1. Transferring Vault Data to a New Phone

Because HastVault has no cloud synchronization, you must use the encrypted backup file feature:

1. On your old device, open Settings > Backup & Restore.
2. Tap "Export Encrypted Backup" and enter a memorable password.
3. Save the .hastvault file to your device or share it via Bluetooth/Drive to your new phone.
4. Install HastVault on the new phone, complete initial setup, and tap "Import Backup".
5. Select the .hastvault file and enter the identical backup password. All assets and nominees will be fully restored.

2. Biometric Unlock Fails or is Unavailable

HastVault interfaces directly with Android's system-level BiometricPrompt:

• Ensure your fingerprint or face is enrolled in your phone's Android Settings > Security > Biometrics.
• If biometric hardware is temporarily unavailable (e.g. after a reboot), you can always unlock your vault using your 4-digit PIN.

3. Voice Parser Doesn't Recognize Speech

Voice recognition runs entirely on your device using Android's offline speech model:

• Ensure you granted the Microphone permission when prompted.
• To improve offline recognition in Hindi or English, go to Android Settings > System > Languages > Voice Input and download the offline language pack for English (India) or Hindi.