Wakeo Support & Help Desk

We're here to assist families with device pairing, alarm scheduling, Android permission settings, and any technical questions.

Direct Support Channels

Our engineering and customer support team responds within 24 business hours.

For general inquiries, bug reports, and feedback

HastRadar Consultancy Services, Bengaluru, India

Disable Battery Optimization: On Xiaomi (MIUI/HyperOS), Samsung (OneUI), or OnePlus, exclude Wakeo from aggressive battery killers to ensure on-time ringing.
Exact Alarm Permission: Ensure Alarms & Reminders permission is allowed in Android Settings > Apps > Wakeo > Special Permissions.
Re-pairing Child Device: If pairing times out, simply tap Generate New Code on the parent dashboard to create a fresh 6-digit PIN.

Send your questions or feedback directly to our support desk.

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