Account & Data Deletion Policy
In compliance with Google Play Developer Policy and international data privacy regulations (GDPR, COPPA, DPDP Act 2023), HastRadar Consultancy Services provides full transparency and simple mechanisms for users to request the permanent deletion of their Wakeo account and all associated personal data.
What Happens When You Delete Your Account:
• Immediate Disconnection: All active sessions on parent and child devices are logged out immediately.
• Photo Purge: All morning wake-up selfie verification photos in Firebase Cloud Storage are permanently purged.
• Schedule Removal: All alarm schedules, custom motivational notes, and pairing linkages are erased.
• Auth Cancellation: Your authenticated phone number record is deleted from Google Firebase Authentication.
Method 1: Self-Service Deletion Within the App (Recommended)
The fastest way to delete your account and all associated child data is directly inside the Wakeo mobile application:
- Open the Wakeo app on your parent device.
- Tap on Settings (gear icon) in the top-right corner of the parent dashboard.
- Scroll down to the Account & Privacy section.
- Tap Delete Account & Family Data.
- Review the confirmation warning and tap Confirm Permanent Deletion.
Upon confirmation, your profile, linked children devices, schedules, and cloud photos will be removed instantly.
Method 2: Request Deletion via Email
If you have uninstalled the application or cannot access your registered device, you can submit a manual deletion request by sending an email from your registered contact address or providing your registered phone number:
Send Email Request To:
Email: support@hastradar.com
Subject: Wakeo Account Deletion Request - [Your Phone Number]
Please include: Your registered mobile phone number (with international dial code, e.g. +91 or +1) and a statement requesting complete account and photo purge.
Data Retention and Purge Timeline
• Immediate Action: Upon submitting a deletion request, your authentication token is revoked, device push notifications stop immediately, and your profile is marked as deleted.
• Permanent Purge: All database records in Cloud Firestore and media files in Cloud Storage are permanently and irreversibly purged within 30 days, as required by law and backup rotation cycles.
• Regulatory Exceptions: Certain transaction or security telemetry logs (if any exist for billing or security defense) may be retained strictly as required by applicable tax or legal statutory obligations, after which they are destroyed.
Contact Us for Assistance
If you encounter any issues during the deletion process, reach out to our dedicated support desk at support@hastradar.com or explore our Help Desk.